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Refund & Return Policy – Aaryakrushna Global

Effective Date: [Insert Date]

1. Overview

At Aaryakrushna Global, we are committed to delivering high-quality laparoscopic instruments and medical devices. Due to the specialized and sensitive nature of medical products, our refund and return policy is designed to ensure safety, hygiene, and compliance.

2. Eligibility for Returns

We accept returns only under the following conditions:

  • Product received is damaged or defective
  • Product received is incorrect (wrong item shipped)
  • Product has a manufacturing defect

📌 The product must be:

  • Unused and in original condition
  • In original packaging with all labels intact
  • Reported within 3–7 days of delivery

3. Non-Returnable Items

Due to hygiene and regulatory reasons, the following items are not eligible for return:

  • Used or opened medical instruments
  • Sterile products once opened
  • Customized or special-order products
  • Bulk export orders (unless agreed in writing)

4. Return Request Process

To request a return:

  1. Email us at info@aaryakrushnaglobal.com
  2. Provide:
    • Order ID
    • Product details
    • Reason for return
    • Photos/videos as proof (mandatory)
  3. Our team will review and respond within 2–3 business days

5. Return Approval

  • Returns are accepted only after approval from our team
  • Unauthorized returns will not be accepted
  • Once approved, we will provide return instructions

6. Refund Policy

Refunds will be processed under the following conditions:

  • Approved returns after inspection
  • Product confirmed as defective/damaged

💰 Refund method:

  • Original payment method (preferred), or
  • Bank transfer (for international orders)

⏳ Refund timeline:

  • Within 7–10 business days after approval

7. Replacement Policy

Instead of a refund, we may offer:

  • Product replacement (same item)
  • Alternative product (if agreed)

8. Shipping Costs

  • Return shipping cost is:
    • Covered by us (if product is defective or incorrect)
    • Covered by customer (for other approved cases)
  • Original shipping charges are non-refundable

9. International Orders (Export)

For international buyers:

  • Returns are generally not accepted due to high logistics cost
  • Issues must be reported within 48 hours of delivery
  • Resolution may include:
    • Partial refund
    • Replacement in next order
    • Credit note

10. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

11. Quality Assurance

All products are checked before dispatch to ensure:

  • Proper packaging
  • Product quality compliance
  • Correct order fulfillment

12. Contact Us

For return and refund requests:

Aaryakrushna Global
📍 Nashik, Maharashtra, India
📧 Email: info@aaryakrushnaglobal.com
📞 Phone / WhatsApp: +91-9881960867

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